At Collegial, we pride ourselves on enabling top-tier third-party content like Coursera, LinkedIn Learning, and Pluralsight to seamlessly integrate into one catalog. Our solution complements learning ecosystems by strategically activating impactful learning experiences.
However, the process for importing content was clunky and time-consuming. Clients needed to:
- Curate content in the third-party platform.
- Manually compile and email detailed information to our tech team.
- Wait for a ticket to be created, prioritized, and resolved.
This process drained client resources and added overhead to our team.
The Insight
During a week-long conversation with one of our clients, I identified a simple, high-impact opportunity:
What if we allowed clients to import content directly through an “Import” button?
The Solution
We streamlined the entire process by introducing a user-friendly import feature. After quick feasibility analysis with the tech team, we confirmed the idea was both doable and lightweight.
Implementation Details
The new import workflow was designed to be intuitive and aligned with existing user behaviors:
- Location:
Users access the Admin View > Content Tab. - Import Button:
A new "Import" button appears, letting users initiate the process directly. - Choose Provider:
A dropdown lists connected providers (e.g., Coursera, LinkedIn Learning, Pluralsight). - Optional Space Selection:
For clients managing multiple spaces, a secondary modal prompts them to choose a destination. - Add Items:
Users see a list of available content from the provider and can select items to import. - Visual Status:
Previously imported items are clearly marked, ensuring no duplication. - Finalize Import:
Users click “Import,” triggering a loading indicator followed by a success notification.
The result? Zero tickets for content imports.
- Client win: Eliminated manual steps and drastically reduced time spent on curation.
- Team win: Freed up resources for higher-priority tasks.
Lessons Learned
- Continuous Discovery: A simple observation led to a major improvement.
- Collaboration Matters: Quick discussions with clients and tech unlocked the solution.
- Keep It Simple: Often, the best solutions are lightweight and intuitive.
This feature not only reinforced our commitment to user-centric design but also showcased the power of listening, observing, and acting on client needs. It’s a testament to how small changes can create meaningful impact—for clients and for us.
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